Microsoft Dynamics 365 (Senior) Product Owner
Microsoft Dynamics 365 (Senior) Product Owner at Riverty
Requirements
- Proven experience in defining and maintaining a long-term vision for Dynamics 365 Contact Center, including bridging business, IT, and Microsoft partnerships.
- Demonstrated ability to optimize licensing, automation ROI, and operational expenditures.
- Experience leading platform adoption and automation awareness initiatives.
- Expertise in Copilot, Power Automate, chatbots, and virtual agents, with a track record of identifying and improving case management and contact center workflows.
- Proven ability to ensure seamless connections with back - end system, Confluence, and other enterprise tools
- Strong analytical and problem-solving skills, with experience identifying bottlenecks, inefficiencies, and AI optimization opportunities, and staying ahead of industry trends
Scope of Work
- Define and execute the long-term roadmap for Dynamics 365 Contact Center, leading AI-driven automation initiatives to enhance operational efficiency.
- Analyze licensing structures and operational costs, implementing cost-saving strategies and providing data-driven insights on cost reductions and automation ROI.
- Act as the primary liaison between Operations, Business Units, and IT to align Dynamics 365 with company objectives and drive business process transformation.
- Oversee the migration from legacy platforms to Dynamics 365 Contact Center, ensuring seamless integration with other enterprise systems.
- Stay ahead of Microsoft's product roadmap, manage relationships with Microsoft and external vendors, and support contract negotiations.
- Define and track key metrics, provide reports on system performance, and collaborate with IT and BI teams to monitor automation effectiveness.
- Lead change management initiatives, partner with training departments to develop training programs, and oversee onboarding strategies to ensure effective use of Dynamics 365 capabilities.
Benefits
Why Join Us?
- Scale AI-powered customer service automation.
- Work with the latest Microsoft AI tools, including Copilot, Power Automate, and Virtual Agents.
- Act as the strategic link between business and technology, influencing enterprise-wide automation.
- Drive efficiency and cost savings in customer service operations
Applicant Location Requirements
About Riverty
Join us to empower financial growth for everyone.
Imagine a role where your work empowers financial growth for everyone. We're not merely a fintech company; we're a global community of creators, explorers, and innovators. Our shared commitment is to create human-centric products which enable, complete and repeat seamless financial transactions in everyday life.
Are you ready?
You'll be part of a global community with more than 4,000 members and a history of over 60 years. We offer a balanced work environment that’s attuned to both your lifestyle and professional aspirations.
Together, we'll redefine the way the world manages payments and transform the financial landscape.
Harnessing the power of data and cutting-edge financial technology, we offer versatile payment options, intelligent accounting solutions, and fair debt collection practices, all designed to boost everyone’s financial growth.