CRM Consultant

Please note that due to the project demands, for this position we can only consider candidates that are German (and English) fluent. IBM iX - Experience the Human Factor.

As a CRM Consultant (f/m/x), you design digital experiences with clarity, strategy and technology. At IBM iX you turn complexity into impactful solutions that are user focused collaborative and always with the big picture in mind. Join an interdisciplinary team shaping what is next that is system driven scalable and meaningful.

Sounds like you? Then we are looking for you as soon as possible in a full-time position in Germany & Austria.

Your tasks

• You work strategically across processes, data, people, and technologies to strengthen sales, increase efficiency, and enhance customer experience
• You manage the full presales cycle - from first contact to contract - by analyzing processes, leading workshops, and translating requirements into business workflows
• You deliver impactful presentations, demos, and proofs-of-concept tailored to client needs
• You build strong relationships with key stakeholders, understand their business goals, and identify opportunities for growth
• You guide clients from business concept to functional implementation using tools like Salesforce, Microsoft Dynamics
• You support your team with documentation, training, and internal enablement sessions
• You stay up to date with the latest CRM trends and AI developments to continuously sharpen your skills

• You have at least 4 years of experience as a lead consultant or subject matter expert in CRM projects
• You bring in-depth knowledge of major CRM platforms such as Salesforce or Microsoft Dynamics
• You are familiar with industry-specific cloud solutions or willing to gain expertise in areas like health & life sciences, retail or manufacturing
• You understand the role of AI in CRM and can evaluate its practical potential
• You have a solid foundation in customer data platforms and data unification strategies
• You develop holistic solution concepts, think across systems, and understand business impacts
• You are familiar with CRM integrations and how they affect existing system environments
• You use low-code tools to create prototypes, mockups, and demos quickly and effectively
• You enjoy working in agile, collaborative environments and bring a hands-on, solution-oriented approach
• You communicate confidently in both German and English (minimum C1 level)
• You are open to traveling and working on-site with clients when required

We offer various opportunities for personal development through our internal academy and "design yourself" programs, including in-house coaching and mentoring. You'll also have full access to all further training opportunities at IBM.

Work-Life Balance Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.

Health & Well-Being Your well-being is just as important as your health. That's why we offer different programs & initiatives to support your physical and mental health.

Team & Culture It's our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives Enjoy great IBM discounts and internal incentives that appreciate your effort like our "Bring a friend" rewards program., We offer you a salary above minimum wage in keeping with the market. For legal reasons, we would like to state that the minimum gross annual salary set by the collective bargaining agreement (KV) is EUR 44.450.

We are IBM iX, the experience agency of IBM Consulting. 

A new kind of agency, accelerated by a century of human-centred tech expertise.

At IBM iX, we believe “Good Experience is Good Business”. That’s why we put human experiences first in everything we do. We help to shape a sustainable future: with products, services, and experiences that connect people. 

By combining the creative and agile spirit of an agency with the extensive industry expertise of a consultancy, we help our clients radically re-imagine the future of their business and then bring it to life today, together. 

We are more than 1,200 curious, open-minded, and proficient professionals, combining our creativity with speed, decades of in-depth industry knowledge, and the technological power of IBM. Our 10 studios in Germany, Austria, and Switzerland are extended by our Croatian agency family with 3 offices and great teams in Osijek, Varaždin, and Zagreb. 

Alongside our in-depth web and mobile tech expertise, we’ve fostered long-standing premium partnerships with leading digital experience platform (DXP), sales, CRM, and commerce software providers like Adobe, Salesforce, and SAP CX.

This allows us to provide impartial advice to our customers on future-oriented experience ecosystems, and to develop and implement end-to-end digital products and services.

Our internal academy and the extensive range of trainings offered by our technology partners and IBM enable our employees to build the skillset needed for the development of complex digital solutions. 

Our teams guide people, brands, and organisations in an agile and collaborative way: from analysis and concept via business case, design vision, and MVP development to roll-out and operations. In this way, potentials are identified, business processes rethought, and user-centred digital experiences created.