Teamlead Support
Role details
Job location
Tech stack
Job description
efsta offers standardized, digital "Compliance-as-a-Service" solutions that enable customers worldwide to expand legally and worry-free. Since 2013, over 400 partners in 17 countries have relied on our expertise for secure and efficient sales processes.
Do you love technology, are proactive, find a solution to every problem and enjoy operational management? Then you'll fit in perfectly with us!
As team leader, you will take on the operational management of our support team and be the central point of contact for our external service partners. You will ensure that everything runs smoothly and that our partners receive optimal support. You can expect an exciting job in an international environment where you can develop your leadership skills in a targeted manner., * Operational team management and further development of the support team
- Management and coordination of our external service provider
- Close cooperation with Head ofs or C-Level
- KPI monitoring and ensuring SLA compliance
- Further development and optimization of our ticket system (Jira)
- Close cooperation with Consulting and Development for cross-departmental process optimization
- Development and maintenance of a knowledge database for the support team, Our flexible structures help you to perfectly combine work, family and leisure time. Take advantage of our flexible working model, which allows you to complete some of your tasks from the comfort of your own home. Organize your working day according to your own rhythm - thanks to flexitime without core hours, you can organize your time freely., A special highlight: our weekly 'Weekly Cook', where we cook together, enjoy and strengthen the team spirit!
Requirements
- Completed IT training and initial management experience an advantage
- Sound knowledge of operating systems and IT architectures
- Confident handling of ticket systems, ideally Jira
- Very good knowledge of German (C1) and English (B2)
- Strong service orientation, entrepreneurial thinking and hands-on mentality
- Ability to work in a team, strong communication skills and proactivity
