First Line Support Engineer

As a First Line Support Engineer, you are the first point of contact for the end users of our client. You ensure that their IT environment runs smoothly - whether it's a forgotten password, a printer issue, or a network problem.

In your consultancy role, you'll work on-site at one of our clients, often for an extended period. This allows you to contribute to their IT environment and get to know the organization well, while still enjoying the variety and growth opportunities that consultancy offers - new clients, new environments, new challenges., * Register, analyze, and resolve incoming IT tickets (incidents and service requests)

• Support end users via phone, email, chat, or on-site
• Manage accounts, passwords, and permissions in systems such as Active Directory, Microsoft 365, and other business applications
• Escalate complex incidents to second-line support when necessary
• Document solutions and contribute ideas for structural improvements, As a consultant, you'll be assigned to projects at clients throughout Flanders. We do take your region into account. Our consultancy assignments are long-term, typically with one fixed client., Our mission: to help organizations work smarter through excellent IT support and driven professionals. We focus on long-term collaborations - short one- or two-month projects are not our thing. With short communication lines and minimal bureaucracy, you're not just a number with us - we personally invest in your development and career path.

Do you have experience in Windows?, You are service-oriented, eager to learn, and passionate about IT. You enjoy helping users and are motivated to grow within the field.

You have:

• A degree in an IT-related field
• At least one year of relevant work experience
• Experience with Windows 10/11, Microsoft 365, and basic network administration
• Experience with ticketing systems (e.g. Topdesk, Jira, ServiceNow)
• Certifications such as ITIL 4 Foundation, MS-900, or SC-900 are a plus
• Good command of Dutch and English (French is an advantage)
• A category B driver's license

• A permanent contract with Exert
• Varied assignments with leading clients
• Opportunities for professional growth and development
• Training and certification programs
• A competitive salary package with a wide range of extra-legal benefits

We are Exert, a growing IT consultancy company with a people-first focus.