IT Support Engineer

We are seeking a proactive and customer-focused IT Support Engineer (Level 1) to provide technical support to end users across hardware, software, and network systems. The ideal candidate will be a strong communicator with hands-on experience troubleshooting desktops, laptops, and common business applications in a fast-paced environment., * Provide first-line technical support for desktops, laptops, printers, and peripherals (Windows & macOS).

• Respond to user incidents and service requests via ticketing system, email, or phone.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Support Microsoft 365, email setup, and basic Active Directory administration (password resets, user creation).
• Assist with software updates, patch management, and antivirus maintenance.
• Log all issues and actions taken, ensuring timely ticket resolution.
• Escalate unresolved technical issues to higher-level support when necessary.
• Provide excellent customer service and maintain a professional demeanor at all times.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Bachelor's degree or diploma in IT, Computer Science, or related field.

• 1-2 years of experience in an IT support or helpdesk role.
• Strong knowledge of Windows OS, Microsoft 365, and common desktop applications.
• Familiarity with networking basics (IP, DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.

Preferred Qualifications:

• CompTIA A+, Microsoft, or ITIL certifications.
• Experience with ticketing systems (ServiceNow, Jira, or similar).
• Exposure to remote desktop tools (TeamViewer, AnyDesk, etc.).