Technical Support Engineer

Your mission, if you accept it, will be to solve highly complex issues for customers and partners. Your tools will be our top-of-the-line ticketing system, your company-issued computer, and most importantly your brain. You will be the last line of defense between clients and chaos. Communication with customers are strictly through emails (direct calls may happen once a year but don't worry, you will be coached for that).

• Programming Languages: Python, SQL, JavaScript
• Database: PostgreSQL (with object relational mapping)
• Collaboration platform: GitHub
• Development model: Open with external community
• Framework: Odoo itself is a framework

Responsibilities

Identify problems, analyze them, make 'em disappea

• r If you can't solve it, another team may, dispatch it to the correct on
• e Provide quick and accurate feedback to customer
• s Develop or improve internal tools to make the job easie
• r Maintain and evolve your solutions as neede
• d, Diversity is the motto of the Technical Support. You will work on various and unique issues in all the modules of Odoo, across multiple version of our software, in contact with all the other Developer and Functional Support teams. You. Will. Never. Get. Bored
• . You will be autonomous, nobody to look over your shoulder, but if you need help a colleague will always be available to answer your questions
• . Every ticket is a challenge, every issue is a learning experience, and we have lots
• . You get to see the direct impact of what you made
• . You can switch to any developer team later
• . An attractive package: car, fuel card, up to 35 days off per year, meal vouchers (8€/day), eco-cheques (250€/year), hospital insurance, group insurance, representation fees to cover all your expenses, and much more
• ! CDI full time (38h/week) with homeworking 2 days/week
• .

Do you have experience in UNIX?, Expert in at least one programming languag

• e Object-oriented programming, object modeling and relational database
• s Analytical and problem-solving skill
• s Diplomacy & communicatio
• n Fluent in Englis
• h

Nice to Have

Degree in Computer Science or equivalent (we value skills more than a piece of paper

• ) Python, SQL, JavaScrip
• t Unix-Linux platfor
• m Experience in IT and/or IT suppor
• t Any other languag
• e