Microsoft 365 Support Engineer Hybrid (Zaventem)

As an Support Engineer, you're the first point of contact for colleagues who need help with their laptop, account, software, or connection issues. You handle 1st and 2nd line support tickets on a daily basis, making sure problems are solved quickly and properly. Keeping an eye on our SLA's is key, you make sure no ticket slips past its deadline. But you will also work on small and big project within our organization., * Provide 1st and 2nd line ICT support to colleagues across the organization, both remotely and on-site

• Monitor incoming tickets and ensure they are resolved within agreed SLA timeframes
• Setup and manage workplace devices (e.g. laptops, MacBooks, Smartphones) and user accounts (Microsoft 365, Windows, Mac)
• Participate in meetings to review performance and discuss improvements
• Identify recurring issues and contribute to long-term solutions and process improvements
• Performs periodic maintenance on applications, servers, SaaS environments, and systems
• Document technical procedures and solutions in a clear and accessible way
• Keep an eye on stock levels of ICT equipment and accessories; signal when items run low and place orders with suppliers as needed
• Take initiative in developing your own skills by exploring new tools, technologies, and responsibilities, * A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training);
• A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget;
• Only for BE: Electronic meal vouchers, health insurance; Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days) Flex Income Plan: tailor extra advantages using your budget of your 13th month; Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers ; every two years a Smartphone budget á 600,00 (without tax) euros to buy a new smartphone of your choice and needs ; Always fresh soup, fruit, and delicious coffee;
• Only for NL: A paid lunch €7.00 per day in the office restaurant; NL: every three years a Smartphone budget á 750 (without tax) euros to buy a new smartphone of your choice and needs.
• Choice of different types of laptops and MacBooks;
• Enjoy flexible working hours and the option to work remotely. We believe in leading by example in the digital age.
• Collaborate with a dedicated team of professionals and supporting, empowering our internal users;
• A friendly atmosphere with regular fun teambuilding activities or company events.

• FR: +5 years of hands-on experience providing 1st and 2nd line ICT support
• NL+BE: At least 2-5 years of hands-on experience providing 1st and 2nd line ICT support
• Strong troubleshooting skills, with a hands-on approach to solving technical issues
• Solid knowledge of Microsoft Windows 11, Microsoft Windows Server (2016, 2019 and 2022), Microsoft 365 admin centers, Microsoft Entra ID, Autopilot and Intune, Teams and local networking (e.g. DNS, RADIUS, NPS, DHCP, WiFi, LAN and VPN). It's a plus if you're familiar with Linux OS
• BE: Communication fluent in Flemish and English, both spoken and written this is a must due to international collaboration. Speaking French is a plus, but not required
• NL: Communication fluent in Dutch and English, both spoken and written this is a must due to international collaboration. Speaking Flemish and/or French is a plus, but not required
• FR: Communication Fluent in English and French, both spoken and written this is a must due to international collaboration.
• Relevant certifications (e.g., ITIL foundation, Microsoft (MS900, AZ900, SC900, AI900, PL900 etc.), network certifications like CCNA/CCNP are a plus.
• Able to manage priorities effectively and keep track on your tickets and SLA deadlines;
• Proactive and accurate when managing stock levels and ordering ICT Equipment;
• You have experience with Powershell (run and write commands) and automation in combination with various Microsoft tools within the M365 ecosystem;
• You have a passion for technology, IT and the latest techniques and enjoy sharing this with your colleagues;
• You are willing to travel periodically to other offices in other countries;
• You can work well independently and, in a team and you can keep an overview of all your tasks;
• You want to spend time on your own learning and development.

Dsnty is active in the whole of Europe and has offices in multiple European countries. So, you'll be working closely with colleagues from other countries, it is there crucial that you can communicate clearly in English and collaborate across different regions and cultures. You'll be joining a warm and supportive team, where people genuinely care about each other, many of your future colleagues see one another almost like family. There's also plenty of room to grow whether you want to learn new skills, explore different technologies, or take on more responsibility, we'll support your personal development every step of the way.