Customer Service OTC (EMEA) - HVAC - Zaventem M/V/X

• Established expertise: Nearly a century of excellence and innovation.
• Global presence: Active in more than a dozen countries, with a strong local team of around 100 employees in Belgium.
• Sustainability focus: Providing energy-efficient, circular solutions for industrial and HVAC applications.
• Collaborative culture: A supportive and dynamic workplace where development and teamwork are central.

Description de la fonction

As an Administrative Support professional for the Technical Service & Spare Parts team, you will ensure smooth coordination across the full Order-to-Cash process from quotation to invoicing.

Main responsibilities

• Prepare and follow up on price offers for spare parts and service interventions.
• Handle customer service requests via email and phone, and ensure accurate order processing in the ERP system.
• Coordinate order management, delivery times, and stock levels with purchasing and warehouse teams.
• Support invoicing and service reporting after on-site interventions.
• Provide general administrative support to ensure a seamless after-sales process.

• Bachelor degree or equivalent experience.
• Experience in customer service, order administration, or a similar support role.
• Communicative, customer-oriented, and able to work both independently and in a team.
• Analytical thinker with an eye for detail, you enjoy keeping things organized and accurate.
• Interest in technology, sales back-office, and process coordination.
• Resilient under pressure, with a hands-on mentality.
• Fluent in Dutch and English.
• Proficient in MS Office (Excel, Word, Outlook), experience with ERP systems (e.g. Oracle, SAP) is a plus., * Français (atout)

• Comprendre : Expérimenté - (C1)
• Écrire : Expérimenté - (C1)
• Lire : Expérimenté - (C1)
• Parler : Expérimenté - (C1)

Make an impact in a fast-moving industry! Join an innovative and globally active company specializing in industrial compressors, heat pumps, and cooling systems. At the European headquarters in Nossegem, you'll be part of a collaborative team where accuracy, service, and teamwork come first.