Learning & Onboarding Teamlead

As a Learning & Onboarding operational manager reporting to and supported by the Learning & Onboarding services Lead, you will be responsible for the following activities: Team

• Together with the L&O services Lead, define goals and objectives for each team member
• Conduct weekly check-ins with team members
• Structure the team, continuously assess workload, ensure business continuity

Operations

• Oversee daily operations to ensure smooth and efficient delivery of learning and onboarding services
• Manage team workflows, monitor performance against SLAs and KPIs, and implement risk management approach to mitigate potential issues
• Coordinate resources, maintain clear communication and relevant connections with main stakeholders (Belgium and Global/Regional)
• Focus on a high-quality learning and onboarding experience for new and experienced hires

Process improvements & Projects

• Gradually implement new ways of working: harmonize processes, automate processes, work with our delivery network

• Challenge the team to keep on integrating best practices focusing on improving our processes

• Analyzing and harmonizing cross-business units learning processes to ensure quality & efficiency

• Supporting the team in building strong knowledge management (documentation, manuals) & transfer activities to our delivery network

• Drive and/or contribute to key Learning & Onboarding projects, * Flexible work arrangements for all and initiatives supported by Parents@Deloitte

• Wellbeing tips and activities powered by Energise@Deloitte

• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangements remains essential in today's reality:

• Hybrid workplace: combination of home office and on-site (+10 offices in Belgium or client's premises).
• Part-time employment: all our jobs are open to full-time or part-time work under a 90% or 80% regime.

Do you have experience in Communication skills?, * Degree in Human Resources, Business, Economics, or a related field.

• Around 9yrs of relevant experience in a similar role
• Process driven, hands-on, pragmatic (experience in process improvements is a plus)
• High level of accuracy and attention to detail in all aspects of work
• Efficient, solution oriented, flexible
• Fluent in English and either Dutch or French, with strong presentation and communication skills and ability to collaborate with different stakeholders

Deloitte drives progress. Our firms around the world help our clients become market leaders wherever they compete. Deloitte invests in outstanding people with diverse talents and backgrounds, empowering them to achieve more than they can elsewhere. Our work combines consulting with action and integrity. We believe that when our clients and society are stronger, so are we.