IT Support Lead

Join Axpo Group's on-site IT support in Switzerland, delivering user-centric services. Enjoy a collaborative work environment with excellent benefits.

Tasks

• Lead and coach the on-site support team, ensuring SLA adherence.
• Act as primary contact for incidents and ensure seamless handling.
• Optimize ticket workflows and improve knowledge base quality., Lead our on-site IT support in Switzerland and help us deliver reliable, user-centric services that keep Axpo running. Bring your leadership and tech know-how to a collaborative, improvement-driven environment.

What you will do:

• Lead and coach the on-site support team; plan tasks, monitor performance, ensure SLA/KPI adherence
• Act as primary contact for incidents, requests, and escalations; ensure seamless end-to-end handling
• Oversee delivery, setup, and maintenance of end-user hardware and software for high user satisfaction
• Drive implementation of group-wide IT standards and best practices; tailor to internal customer needs
• Collaborate with L2/L3 and cross-functional IT teams to resolve complex issues and manage escalations
• Optimize ticket workflows (e.g., ServiceNow/JIRA), reporting, knowledge base quality, and automation/self-service

• Degree in Computer Science/IT; 5+ years in IT support; team leadership experience.
• Strong troubleshooting skills with ticketing systems like ServiceNow.
• Fluent in German and English, proactive communicator., * Must-have: Degree in Computer Science/IT or equivalent experience; 5+ years in IT support with on-site operations
• Must-have: Team leadership experience incl. delegation, mentoring, performance management
• Must-have: Strong troubleshooting of endpoints and peripherals; hands-on with ticketing systems (e.g., ServiceNow; JIRA)
• Must-have: Familiarity with endpoint management and ITIL (e.g., Microsoft Intune, SCCM; ITIL processes)
• Must-have: Fluent German and English; clear communicator with a structured, proactive, results-driven mindset
• Nice-to-have: Experience driving process improvements, KPI reporting, SLA management, and automation; relevant certs (e.g., ITIL, Microsoft Modern Desktop Administrator)
• If you don't meet every point, we still encourage you to apply-your potential matters.

At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!

• Working Hours

Enjoy flexible working hours and the option to work up to 50% remotely - for the perfect work-life balance.

• Generous pension plan

We pay 60% of your pension contributions - for a secure future.

• Health comes first

100% continued payment of salary in the event of illness or accident and access to an exclusive mental health platform with five free sessions with a psychologist.

• Parental leave

16 weeks maternity leave (100% continued pay) and 10 days paternity leave (100% continued pay) to spend valuable time with your family.

• Support for your family

Up to 20% reimbursement of childcare costs (max. CHF 4,800 per year).

• Exclusive discounts

Attractive discounts on petrol, insurance and mobile telephony with partner companies such as Shell, Avia, Sunrise and Swisscom.

• Public transportation

No problem: with the SwissPass (max. CHF 190) you can get from A to B at a reasonable price.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone. Display original ad