Technical Support Engineer L2
Role details
Job location
Tech stack
Job description
In this role, you will be part of a team that monitors production 24/7, manages incidents, conducts investigations, and quickly resolves emerging technical issues., * Respond to monitoring system alerts
- Investigate and resolve technical issues (analyzing logs, assessing network and server status, making API requests), including those escalated from first-line support
- Manage incidents-set priorities, escalate to specialized departments, ensure resolution, and analyze consequences
- Maintain documentation
- Work in shifts (morning, day, night)
Requirements
Do you have experience in Scripting?, You have:
- Knowledge of network diagnostic tools (ping, traceroute, telnet, etc.)
- Understanding of HTTP(S), REST, JSON, and web technologies
Highly preferred:
- Strong problem-solving skills and the ability to think critically in high-pressure situations
- Excellent written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Familiarity with Kibana, Grafana, and Zabbix
- Experience with tracking systems like Jira
- Experience with code repositories like GitLab
Will be a plus:
- Scripting experience
- Basic knowledge of databases (PostgreSQL/MySQL) and ability to write simple queries, * Intelligent, scholarly and intellectually curious
- Confident and supports perspectives with logical arguments
- Great analytical skills and structured thinking
Responsibility
- Executes meticulously and completes highly-rated deliverables
- Takes ownership of and full responsibility for results
Energy & Enthusiasm
- Positive mindset and attitude
- Energy (drive, passion, excitement, active involvement)
- Likes to work hard and take on difficult tasks
Benefits & conditions
What we offer Work from anywhere - you can work remotely from anywhere in the world or join us in our comfortable office in Tbilisi Competitive salary - based on your skills, experience, and professional background Flexible time-off - take paid time off and holidays when you need them, with flexibility to suit your schedule Partial sport compensation - we support a healthy lifestyle by covering part of your fitness or sports expenses Partial education compensation - we help cover the cost of courses, certifications, and other learning opportunities Relocation support - we assist with your move to Tbilisi if you decide to relocate Lunch compensation - we fully cover daily lunch expenses for our employees in Tbilisi
Compensation range Compensation will be discussed during the interview process and determined based on the candidate's qualifications, skills, and previous experience.
Our values for applicant Smart & Structured thinking
