Solution Specialist ServiceNow - FR

• Analyze and manage business needs for new or existing processes on the ServiceNow platform
• Implement small configuration changes directly in ServiceNow (e.g., catalog items, forms, flows, notifications - no scripting required)
• Create user documentation, coordinate testing (UAT), and support end-user training
• Lead and support ServiceNow projects from requirements gathering to deployment
• Collaborate with internal stakeholders and external development partners

• Professional training in IT or a clinical field with a strong interest and affinity for digital solutions
• Excellent knowledge of ServiceNow, especially the ITSM module, ideally with more than 2 years of experience in a role involving configuration or project coordination. CSA (Certified System Administrator) certification is a plus but not mandatory.
• Practical experience in analyzing and modeling user needs and translating them into structured solutions
• Excellent communication skills - you express yourself clearly and precisely, both orally and in writing
• You are proactive, enjoy taking responsibility, and thrive in interdisciplinary collaboration with clinical and administrative stakeholders
• You learn quickly and enjoy tackling new or unknown topics. You easily grasp complex issues and work independently to develop effective solutions
• Good understanding of software development processes, especially Agile methodologies and quality standards
• Good knowledge of ITIL practices
• Proficiency in French with a good knowledge of English; German, Italian, or other languages are a plus

• An activity in an exciting field, within a dynamic, stimulating, and rapidly growing company.
• A pleasant working environment, motivating salary, and social benefits.
• A multidisciplinary job and interesting projects.

Swiss Medical Network, one of the largest private clinic networks in Switzerland, has set itself the main objective of offering first-class hospital care to its Swiss and foreign patients. Swiss Medical Network stands out for its quality services, pleasant working environment, and entrepreneurial management team. Swiss Medical Network currently brings together 22 private hospitals and clinics in Switzerland, across the three main linguistic regions.