Technical Support Engineer (a)

• Processing technical enquiries and creating solutions in the role of first-level technical customer support, as well as dealing with customer complaints
• Work in a global 24/7/365 operation (early and late shifts, as well as weekends and holidays)
• Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentation
• Identify product improvements and initiate potential modifications, working in projects
• Willingness to travel to customers and service centers to resolve complex issues or give hands-on training for new systems if necessary, * A committed, international team and unique projects
• Flexible working hours and individual pension solutions
• Support for training and opportunities for personal and professional development
• Discounted meals in our staff restaurant and various discounts for employees
• Team events at which we celebrate our successes together

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company - we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»

Do you have experience in SAP?, * Several years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems, preferably for the PC-12 or PC-24

• EASA B1/B2 and/or FAA A&P license or equivalent level of training (e.g. military aviation maintenance qualified) is required
• Knowledge of MS Office Tools, SAP and Troubleshooting tools i.e. Spotlight is an advantage
• Very good written and verbal skills in English, German is an advantage
• High level of responsibility and structured approach
• Good team player and customer-oriented personality