Technical Support Engineer

We are looking for a Technical Support Engineer to provide professional support for our laboratory automation and digital software products. In this role, you will work closely with customers, headquarters engineers, and cross-functional teams to ensure smooth installation, integration, and operation of our solutions. You will also provide training, troubleshooting, and feedback to continuously improve product performance., * Install, configure, and maintain laboratory automation control and digital software at customer sites.

• Provide second-line technical support: troubleshooting, debugging, and issue resolution for automation systems and laboratory software.
• Collaborate with HQ software engineers on feature implementation and optimization.
• Conduct product training and presentations for customers after installation.
• Collect and analyze customer feedback to propose product improvements.
• Track industry trends and competitor solutions to support product strategy discussions.

• Master's degree or above in Biomedical Engineering, Robotics, Electrical Engineering, Software Engineering, IT, or related field.
• 3+ years' experience as a robotics software engineer, automation service engineer, or in a similar technical support role.
• Proficiency in C# (preferred); knowledge of Python/Java is a plus.
• Familiar with serial, HTTP, and gRPC communication protocols; able to work with vendor APIs/SDKs for laboratory equipment.
• Experience with Docker installation, deployment, and troubleshooting.
• Knowledge of ELN, LIMS, or SaaS software projects is an advantage.
• Strong problem-solving and analytical skills, with attention to detail.
• Excellent communication and teamwork skills, comfortable in cross-functional collaboration.
• Fluent in Chinese and English (written and spoken) - mandatory.

Galatek is an innovator in science and technology, and a catalyst for global change, driven by a commitment to enhancing human life and fostering a more vibrant, resilient, and sustainable world. By harnessing the power of artificial intelligence and automations, Galatek helps to maximize the potential of the global scientific community. We empower researchers and innovators with cutting-edge production tools, freeing their minds from mundane tasks and igniting a firestorm of breakthroughs in a variety of markets, from life sciences, clinical diagnostics and applied chemicals to semiconductor and sustainable energy. Headquartered in Singapore, with R&D and delivery centers in Germany, the United States, Japan, and China, our global presence reflects our commitment to delivering top-tier solutions and being a responsible global citizen. Driven by our employees' unwavering dedication and curiosity, Galatek continually strives to expand the boundaries of what's possible. Our ultimate goal is to expedite discoveries, turning the impossible into reality for future generation and paving the way for a more sustainable tomorrow.