Dynamics 365 CRM Engineer (all genders)
Role details
Job location
Tech stack
Job description
Tasks
What you'll do
- Help run, operate and orchestrate daily CRM needs for the stakeholders
- As a technical counter part to the MarTech you will help in Growth Team, adopting business requirements, translating them into technical concepts, and delivering its implementation
- Develop, maintain and enhance the CRM system, as well as integrate it with other applications and data sources
- Design and implement new features and integrations
- Provide technical support and guidance to the CRM users and business analysts
- Monitor, troubleshoot and resolve CRM issues and incidents
- Document CRM processes, workflows, requirements and best practices
- Ensure data quality, security and compliance with GDPR and other regulations
- Stay updated with the latest CRM trends, technologies and best practices
We are dreamers, doers, and enthusiasts...!
Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers.
What you`ll need
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Degree in Computer Science, Engineering, Information Systems or related field
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3+ years experience developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform
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Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps etc.
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Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
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Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL etc.
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Knowing the best practices- success by design framework for Dynamics 365
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Experience using Azure services such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
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Experience integrating CRM with other systems and applications using APIs, web services, connectors etc.
What you`ll bring
- Excellent communication, collaboration and problem-solving skills
- The ability to work with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs
- The ability to support stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process
About Eurowings Digital GmbH www.eurowings-digital.de
Requirements
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Degree in Computer Science, Engineering, Information Systems or related field
-
3+ years experience developing and maintaining CRM solutions using Microsoft Dynamics 365 and Power Platform
-
Core skills in customizing Dynamics 365 CRM, .Net, CRM SDK, Javascript, Typescript, Power Apps etc.
-
Strong knowledge of CRM functionalities, modules, workflows, business rules, logic apps, plugins, etc.
-
Proficiency in C#, .NET, JavaScript, HTML, CSS, SQL etc.
-
Knowing the best practices- success by design framework for Dynamics 365
-
Experience using Azure services such as Azure DevOps, Azure Functions, Azure Logic Apps, etc.
-
Experience integrating CRM with other systems and applications using APIs, web services, connectors etc.
What you`ll bring
- Excellent communication, collaboration and problem-solving skills
- The ability to work with business SMEs, Marketing, Sales, Product, Service for both B2C and B2B to identify business needs and devise technical solutions to address those needs
- The ability to support stakeholders with your deep tool expertise in Use Case Refinement and Delivery Process
