Eva Maria Weidner

Creating healthy high performing organizations - the missing link

Would you fire your top performer? Learn why Eurowings Digital prioritizes trust over performance, leading to record profits and an employee churn rate below 10%.

Creating healthy high performing organizations - the missing link
#1about 2 minutes

Scaling a digital team from 100 to 300 employees

Eurowings Digital's rapid post-pandemic growth from 100 to 300 people required a new focus on building a healthy organization.

#2about 4 minutes

Balancing pay, growth, and culture for retention

Focusing only on pay and growth creates opportunistic employees, while a strong culture is the key differentiator for long-term success.

#3about 3 minutes

How to formalize and measure company culture

Culture is defined by daily behaviors and can be formalized by establishing cultural competencies that are measured in performance reviews.

#4about 5 minutes

Defining six core cultural competencies for success

The six key behaviors measured are teamwork, adaptability, ownership, self-management, diversity, and communication.

#5about 7 minutes

Prioritizing trust over performance in teams

Using the Navy Seals model, high-trust individuals are valued over high-performers with low trust to avoid toxic team dynamics.

#6about 3 minutes

Measuring the business impact of a healthy culture

A focus on culture resulted in a stable eNPS of 8.4, churn under 10%, high candidate satisfaction, and record company profits.

#7about 2 minutes

Bringing your whole self to a healthy workplace

A healthy culture allows employees to balance high performance with personal well-being, avoiding burnout.

#8about 2 minutes

Q&A: What happened to the low-trust high-performer?

The low-trust, high-performing employee eventually left for a company that better suited her functional focus, leading to improved team health.

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