IT Support Engineer - Munich based

• Provide IT support and troubleshooting to a wide range of employees across Windows, macOS, and Linux environments
• Manage and support SaaS applications such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
• Work with structured data (tables, linked records, syncing automations) and troubleshoot data sync automation errors
• Create and maintain automations and integrations (Make, Zapier, Power Automate, APIs, OAuth 2.0)
• Assist in expanding, managing, maintaining, monitoring, and documenting Bragi's IT infrastructure, IT policies, and SaaS audits
• Support mission-critical services and servers, assisting teams in deploying updates and enhancements
• Ensure the technical and physical security of all network-attached hardware according to accepted security policies, standards, and procedures
• Provide technical support and management for network components, including routers, firewalls, switches, controllers, and wireless access points, * Familiarity with scripting for automation and troubleshooting (e.g., PowerShell, Bash, Python)
• Interest in improving IT security, system monitoring, and backup strategies
• Basic understanding of automation tools (e.g,. Ansible, Terraform)
• Experience supporting GitLab Runners and troubleshooting build or deployment issues

What we offer you

• Central Office
• A technically challenging role supporting diverse IT systems in a fast-growing tech company
• A flexible online Learning & Development program: choose where you want to improve yourself
• 10 professional coaching sessions with experts to support your growth
• We have the usual start-up goodies (breakfast, lunch, beers, events, quizzes)

Do you have experience in macOS?, * Degree in Computer Science, IT, or related field, or equivalent professional experience

• 2-3 years experience as an IT Support Engineer
• Experience supporting and managing SaaS tools such as Microsoft 365, Monday CRM, Airtable, GitLab, Atlassian, and more
• Knowledge of structured data, APIs, automation tools (Make, Zapier, Power Automate)
• Experience with SSO and Entra ID, Client/Server administration, networking, and virtualized environments
• Command-line skills and troubleshooting mindset

Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...) Since then, We have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI. Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology