Senior Customer Data Analyst

• Design and maintain robust, trusted datasets for usage, billing, and customer health.
• Partner with Analytics Engineering to ensure scalable, automated data pipelines.
• Drive data governance and integrity initiatives to increase confidence in business metrics., * Develop a customer health score framework to anticipate churn and highlight expansion potential.
• Analyze adoption, engagement, and revenue patterns to guide Product, GTM, and Finance strategies.
• Recommend data-backed improvements that enhance monetization and customer success outcomes., + US: Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.
• Career growth - We hire rising stars who grow with us! You'll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description.
• Giving back - We're big fans of open source, and you'll get $100 per month to support projects you care about.
• AI enablement - We believe in working smarter-everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
• Transparency - We all know what everyone's working on, how the company is doing-the whole shebang.
• An ambitious but kind culture - People love working here-our eNPS for 2024 is 94!
• Country-specific details are provided in your contract.

Do you have experience in SaaS?, * SaaS data expertise: You have 5+ years of experience in customer or product analytics within B2B SaaS.

• Usage-based metrics mastery: You're fluent in ARR, MRR, churn, expansion, and usage tracking.
• Data excellence: You're highly skilled in SQL and data manipulation, with strong command of visualization tools.
• Strategic insight: You've turned complex datasets into actionable recommendations that drive business growth.
• Predictive modeling: You've worked with scoring algorithms or churn forecasting to anticipate customer behavior.
• Technical fluency: You understand modern data warehouses and ETL pipelines.
• Business acumen: You grasp the nuances of both self-service and sales-enabled SaaS models., * Experimentation mindset: You enjoy testing hypotheses and measuring the impact of your analyses.
• Advanced analytics tools: Experience with dbt, Looker, or similar analytics stacks.
• Global SaaS context: Exposure to companies operating at scale across regions or pricing models.
• Statistical background: Knowledge of statistical modeling or machine learning for predictive use cases.

• Competitive compensation - We offer fair and attractive pay.
• Ownership - Our core value is to "empower others," and we mean it-you'll get a slice of n8n with equity.
• Work/life balance - We work hard but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness -

• Europe: We provide benefits according to local country norms.*
• US: Comprehensive medical (PPO 1200), dental, and vision plans.

• Future planning -

• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan.

• Financial security -

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we've grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we've: * Cultivated a community of more than 650,000 active developers and builders * Earned 145k+ GitHub stars, making us one of the world's Top 40 most popular projects * Been ranked as one of Europe's most promising privately held SaaS startups (4th in Sifted's 2025 B2B SaaS Rising 100) * Raised $240m to date, from Sequoia's first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation * And are grateful for our 94 eNPS score (most companies would call 70 excellent) That's the company we've built. Now we'd love to see what you can build. If you're applying, try n8n out - whether you're technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We're in a defining moment of an incredible journey. Come and build with us. Your main goal will be to develop reliable, comprehensive tracking and analysis of customer usage metrics across self-service and sales-enabled accounts, empowering n8n to anticipate churn, identify expansion opportunities, and refine its pricing and GTM strategies. To do so, you'll become the go-to expert on n8n's complex datasets and work cross-functionally to deliver insights that directly shape adoption, retention, and revenue growth., At n8n, your insights will directly influence how we scale revenue, optimize pricing, and build trust in our data foundations, all while shaping the future of automation. You'll collaborate with passionate teams across Product, GTM, and Finance, in a company that values autonomy, experimentation, and impact over process. You'll join a fast-growing, remote-first environment where analytics is a strategic function, not a back-office task. This is your chance to define frameworks, own high-visibility projects, and grow with a company operating at the forefront of AI-powered orchestration.