People Operations Manager - BQ SOLUTIONS QSTP-LLC

Strategic People Leadership

• Design and execute the People Operations strategy in alignment with organisational objectives and national legislation.
• Advise senior leadership on workforce planning, succession pipelines, and organisational development initiatives.
• Support strategic projects such as ISO 30414 human capital reporting and leadership development frameworks.

Employee Lifecycle Management

• Oversee all stages of the employee journey, including recruitment, onboarding, performance management, career development, engagement, retention, and exit processes.
• Ensure a positive employee experience at every stage, fostering a culture of trust, inclusion, and growth.
• Implement data-driven interventions to enhance retention and employee satisfaction.

Policy Development & Compliance

• Draft, review, and enforce policies that meet Qatar labor law and internal governance standards.
• Maintain the employee handbook, ensuring policies are accessible and clearly signposted.
• Monitor compliance and conduct regular audits to mitigate risk.

Talent Acquisition & Onboarding

• Manage end-to-end recruitment for staff and consultants, promoting diverse and inclusive hiring practices.
• Ensure structured onboarding and cultural integration programs to accelerate productivity and engagement.

Performance & Development

• Lead the annual performance cycle, including goal setting, appraisals, and development planning.
• Identify capability gaps through training needs analysis and deliver targeted learning initiatives.
• Monitor progress against development goals and succession readiness.

Compensation, Benefits & Recognition

• Oversee payroll inputs, allowances, and benefits administration.
• Conduct regular remuneration benchmarking to maintain competitiveness and internal equity.
• Implement recognition programs that reinforce organisational values and performance excellence.

People Operations & Analytics

• Streamline HR workflows through HRIS, automation tools, and digital reporting.
• Maintain accurate employee records and produce regular dashboards on workforce metrics.
• Manage leave, visa renewals, contract administration, and other operational HR processes.

Key Deliverables

• Develop and implement a comprehensive People Operations strategy aligned with organisational goals and Qatar labour law.
• Manage the full employee lifecycle from talent acquisition to offboarding, ensuring a positive and consistent employee experience.
• Deliver timely and compliant HR policies, processes, and governance frameworks that support operational excellence.
• Lead performance management cycles, talent development programs, and workforce planning initiatives.
• Provide accurate and insightful HR analytics and reports to inform strategic decision-making.

Key Performance Indicators (KPIs)

• Percentage of vacancies filled within agreed time-to-hire and probation success rates.
• Employee engagement and satisfaction scores, including onboarding feedback within the first 90 days.
• Annual voluntary turnover rate and percentage of staff with completed development plans.
• On-time completion rate of performance appraisals and achievement of set objectives.
• Compliance audit results.

Do you have a Bachelor's degree?, * Bachelor's degree in Human Resources, or a related field; or demonstrable experience for the role with professional HR certification (e.g., CIPD, SHRM, SPHRi).

• Minimum of 10 years of progressive HR experience, with at least 5 years in a managerial role.
• Previous Military experience would be a significant advantage
• Strong knowledge of Qatar Labor Law and relevant compliance frameworks would be an advantage.
• Experience working in consultancy, defense/security sectors, or project-based organisations is desirable., * Proven ability to lead across the full employee lifecycle with a strategic and data-driven approach.
• Strong interpersonal and influencing skills, able to engage at all levels of the organisation.
• High integrity, discretion, and professional judgment.
• Proficient in Microsoft 365 (Excel, PowerPoint, Word), HRIS systems, and digital workflow platforms such as Power Automate.