Quality of Hire - Measuring The Impact of Talent Acquisition

How much money are you losing with every bad hire? Learn how Uber built a data-driven framework to link talent acquisition directly to business performance.

#1about 2 minutes

Identifying the gaps in traditional hiring processes

The hiring process is often flawed by manager bias, inconsistent interview stages, and a lack of standardized evaluation criteria.

#2about 2 minutes

Introducing a new framework for quality of hire

Uber developed a new assessment program to standardize hiring practices across different regions and functions like sales, tech, and customer support.

#3about 3 minutes

Addressing hiring challenges in the sales organization

The sales team faced inconsistent performance, vague competency models, and a lack of standardized assessments, which directly impacted revenue.

#4about 2 minutes

Building a data-driven hiring and assessment framework

The solution involved creating success profiles from top performers, implementing online pre-assessments, and providing standardized templates for interviews and business cases.

#5about 5 minutes

How to get leadership buy-in for new TA programs

Frame the conversation around business impact and revenue loss from bad hires to gain top-down sponsorship and align with HR and business strategy.

#6about 3 minutes

Key metrics for measuring quality of hire success

Program effectiveness is measured through post-hire manager surveys, early performance indicators, and internal TA metrics like time-to-hire and candidate experience scores.

#7about 4 minutes

Analyzing the results and lessons from the rollout

The program successfully reduced involuntary attrition and improved productivity, while highlighting the importance of change management and enablement for future rollouts.