Senior Application Support Engineer (.NET/COM/C++) (Hybrid from Bonn, Germany)

We are looking for experienced team players to fill the position of Senior Application Support Engineer and participate in our up-and-coming project for our client from the telecommunication industry. Responsibilities:

• Act as L3 escalation point for DMS applications built on .NET/COM/C++ (and integrated MF/Java components).
• Diagnose complex incidents, drive RCA, and deliver durable fixes and automation.
• Maintain configs, patches, and coordinated releases across environments; harden performance & stability.
• Improve observability (logs/metrics/traces) and refine runbooks/KB for faster MTTR.
• Collaborate with Dev/QA/SRE/Infra and Security; contribute to post-incident reviews and prevention plans.
• Participate in on-call rotation and support production cutovers.

Do you have experience in ServiceNow?, * At least 6-8+ years in L3 application support.

• Strong in .NET/C++/COM, debugging, log analysis, and SQL diagnostics.
• Scripting/automation (e.g., PowerShell or Python).
• Incident/problem management and RCA practice under ITIL.
• Enterprise, mission-critical environment experience; clear written documentation.
• German B2+ and English B2+
• Monitoring/APM (e.g., Prometheus/Grafana/App Insights), ServiceNow, deployment tooling.
• Performance engineering and stability hardening; knowledge sharing (KB/runbooks).
• Exposure to Automotive/DMS domain.

ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.