Application Support Engineer with .NET/COM/C++ (hybrid from Bonn, Germany)

Act as L2 for DMS apps built on .NET/COM/C++ (integrating with MF/Java where needed).

• Own triage, resolution, and communication for incidents; escalate to L3 with clear diagnostics.
• Monitor health/SLIs and proactively prevent issues; collect logs and evidence for RCA.
• Support deployments/configuration; keep SOPs/KB current and actionable.
• Contribute to stability and MTTR reduction via task automation and runbook improvements.

Do you have experience in ServiceNow?, * Minimum of 2-5 years in L2 application support

• Working knowledge of .NET/C++, fundamentals of OOP, and SQL basics.
• ITSM/ITIL exposure (ServiceNow or similar); comfortable with shifts/weekends and on-call.
• Clear written documentation habits; good stakeholder communication.
• German B2+ and English B2+;
• Monitoring/APM (Prometheus/Grafana/App Insights), scripting (PowerShell/Python), Linux shell.
• Deployment tooling and basic networking/Windows Server/IIS knowledge.
• Automotive/DMS domain exposure would be an advantage

ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.