IT Desktop Support Engineer (Secondary Support)

We are seeking a skilled and proactive EUC IT Desktop Support Technician to provide end-user and field IT infrastructure support. The selected candidate will assist users with laptop configuration and troubleshooting during deployment, ensuring a smooth transition. This is a short-term onsite engagement (approximately 10 days, starting the 24th November) during normal business hours., * Provide hands-on IT support for desktops, laptops, printers, and peripherals.

• Diagnose and resolve hardware, software, and operating system issues.
• Support installation and configuration of desktop applications.
• Perform smart-hand activities and network-related troubleshooting (LAN/WAN).
• Assist with laptop imaging and setup during the initial deployment phase.
• Maintain and replace networking/peripheral devices (monitors, routers, switches, etc.).
• Troubleshoot TCP/IP, DNS, DHCP, VPN, and RDP-related issues.
• Ensure timely closure of IT support tickets using ITSM tools such as ServiceNow or Remedy.
• Conduct preventive analysis to reduce recurring incidents.
• Provide excellent customer service and maintain strong communication with end users.

Do you have experience in Windows?, Technical Skills:

• 2-3 years of hands-on experience in IT infrastructure and end-user support.
• Strong understanding of Windows OS administration and basic knowledge of MAC/Linux OS.
• Experience in desktop/laptop/printer troubleshooting and break/fix support.
• Knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP.
• Capable of handling and installing hardware (up to 50 lbs).
• Familiarity with network cabling, firewalls, switches, and racks.
• Working knowledge of ITSM/ticketing systems (e.g., ServiceNow, Remedy).
• Certifications preferred: CompTIA A+, CCNA, or OEM vendor certifications (Dell, Lenovo, Toshiba).

Non-Technical Skills:

• Excellent customer management and communication skills.
• Ability to work both independently and collaboratively.
• Strong problem-solving and time management abilities.
• Detail-oriented, driven, and results-focused.
• Flexible to adapt to project needs and schedules.

Job Type: Contract

Ability to commute/relocate:

• 20095 Hamburg, Germany: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work on this 1 week project?
• Are you willing to join asap from 24th of November?

Experience:

• Desktop Support: 2 years (Required)