Monitoring Engineer

• Operational Excellence: Step into live monitoring operations, ensuring systems are running smoothly and SLAs are met.
• Monitoring Transformation: Collaborate on a major transition of databases and monitoring solutions, with heavy use of Prometheus, Grafana, and Nagios.
• Scripting & Automation: Write scripts (Python, Shell, Ansible, Puppet) to automate alerts, integrate monitoring solutions, and streamline workflows.
• Tooling & Alerts: Configure, optimise, and maintain monitoring systems. Set up dashboards, pull requests, and integrations that ensure early warning and proactive response.
• Cross-Functional Collaboration: Work closely with infra, DevOps, and application teams to resolve issues or escalate when required.
• Continuous Improvement: Suggest and implement new approaches, contribute to best practices, and stay ahead of trends in observability and monitoring.
• On-Call Rotation: Join the rota after ~6-9 months once you're confident and fully trained.

? What Success Looks Like

• Meeting SLAs for incident response and resolution.
• Helping ensure high availability and reliability of systems under monitoring.
• Smooth delivery of monitoring transitions and migrations.
• Contributing scripts, dashboards, and processes that improve visibility and reduce noise.
• Earning trust within the team and wider business as the "go-to" for monitoring expertise., * Impact from day one: You'll take ownership of live monitoring operations and quickly move onto major projects.
• Growth opportunities: Shape our observability strategy and get exposure to AIOps, hybrid/multi-cloud monitoring, and large-scale migrations.
• Supportive team culture: Work with a close-knit Spanish team (5 engineers led by Connie) while being part of a larger 60-person infrastructure function.
• Global collaboration: Partner with colleagues across the UK and Europe.

• 2+ years of hands-on experience as a Monitoring Engineer.
• Strong systems administration skills across Linux/Unix and Windows.
• Proficiency with monitoring tools (Nagios, Prometheus, Grafana, Elastic Stack, Splunk, etc.).
• Advanced scripting/automation with Python, Ansible, Puppet, or Shell.
• Knowledge of network protocols and security best practices (TCP/IP, DNS, TLS, SNMP).
• Strong troubleshooting and problem-solving skills in high-pressure environments.
• Excellent documentation and communication skills.
• Ability to thrive in a fast-paced, collaborative, and global team.