Software Support Engineer

troubleshooting technology used by millions, you will be well suited to Canonical. Responsibilities * Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software * Maintain close working relationships with Canonical's Field, Support and product engineering teams * Participate in upstream communities * Develop bug fixes, backport patches, and work with upstream for inclusion * Review code produced by other engineers * Demonstrate good judgment in technical methods and techniques * Prioritize work and manage time effectively against those priorities * Participate in team discussions to improve processes, tools, and documentation * Maintain clear, technical and concise communications * Work from home and travel internationally up to 10% of work time for team meetings, events and conferences What we are looking for in you * An exceptional academic track record * Background in Computer Science, STEM or similar *

Experience with Linux and open source software * Experience with at least one of Python, Go, C or C++ on Linux * A drive to learn unfamiliar technology and deep-dive difficult issues * Willingness to travel up to 4 times a year for internal events Nice-to-have skills * You love technology and working with brilliant people * You are curious, flexible, articulate, and accountable * You value soft skills and are passionate, enterprising, thoughtful, and self-motivated * You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems What we offer colleagues * Distributed work environment with twice-yearly team sprints in person * Personal learning and development budget of USD 2,000 per year * Annual compensation review * Recognition rewards * Annual holiday leave * Maternity and paternity leave

• Employee Assistance Programme & Wellness Platform * Opportunity to travel to new locations to meet colleagues * Priority Pass and travel upgrades for long-haul company events About Canonical Canonical is an equal opportunity employer. We foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Software Development Location: Granada, Andalusia, Spain (Remote) #J-18808-Ljbffr

Overview Join to apply for the Software Support Engineer role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders in many sectors. The company is founder-led, profitable, and growing. We are a globally distributed team with 1200+ colleagues in 75+ countries and very few office-based roles. The role is remote, with teams in all time zones, and involves working across Linux-based infrastructure and applications, covering all layers of the stack. The role entails responsibilities, collaboration with teams, and opportunities to work on upstream fixes in the open source stack. If you have an affinity for open source software, strong communication skills, and a passion for