CRM and Data Management Specialist (M/F) 80-100%

Join a leading energy solutions company in Western Switzerland. Enjoy a dynamic work environment with a focus on sustainable projects.

Tasks

• Ensure data quality and alignment with business needs using CRM solutions.
• Propose process improvements and represent interests at the Group level.
• Facilitate team training and support in tool analysis and usage., * Ensure data quality, as well as alignment between business needs and IT solutions (mainly CRM and DYN365), through reporting and process monitoring;
• Be a driving force for process and tool improvements within Celsius Management, as well as represent the Management's interests at the Group level;
• Guarantee best practices in data management and be a change driver to digitize processes and documents;
• Be the point of contact for various requests and changes to be made, then liaise with IT services;
• Ensure the training of unit teams and support them in the analysis and use of tools;
• Ensure consistency between strategy and operations related to the sales process from defining the vision to implementing the IT solution according to "best practices" methods.

• Bachelor's or Master's in IT, business management, or equivalent; 3+ years in CRM project management.
• Strong knowledge of sales processes and engagement with sales teams.
• Leadership skills with a strong customer orientation and training abilities., * Bachelor's or Master's degree in computer science, business informatics, or business management, or equivalent training;
• More than 3 years of project management experience in CRM solutions;
• Very good knowledge of sales processes and strong commitment with sales teams;
• Proficiency in MS Office and CRM tools, certification for MS D365 Customer Engagement software is an advantage;
• Good knowledge of PowerBI and reporting construction;
• Leadership spirit with strong analytical skills and strong customer orientation, good interpersonal skills, and training abilities.

What we offer you:

• A dynamic and supportive environment for work-life balance.
• Social benefits of a modern company, equitable treatment, and professional development opportunities.
• A strong team spirit and a proud team to collaborate with: "Together, we move towards success."

Active in Western Switzerland, we help our clients realize their projects by providing comprehensive, efficient, and sustainable energy solutions, whether it is electricity and heat production and distribution, electrical installations, home automation, soft mobility, air conditioning, or water treatment. As an exemplary employer, we support the skills development of our 2450 employees, including 245 apprentices, as well as the balance between private and professional life. Thanks to efficient and innovative solutions, the Celsius Management is specialized in the production, supply, and distribution of renewable heat and natural gas; the company currently operates about fifty district heating networks.