ITSM Migration Consultant

Darwin Recruitment is partnered with a leading organisation undergoing a transformation of their ITSM landscape. They are replacing their legacy ticketing & CMDB system (Assist) and implementing a new platform (Siit). We are looking for an experienced consultant to lead the setup, configuration, and migration activities., * Full setup and configuration of the new Siit ticketing system

• Design ITIL-aligned workflows: Incident, Problem, Change, Service Request
• Define roles, permissions, automation rules, and escalation paths
• Configure forms, fields, templates, notifications, SLAs
• Build and optimise the CMDB structure , relationships, and data models
• Plan and execute the migration from Assist * Siit (tickets, assets, CI data, users)
• Optional: contribute to an upcoming JIRA migration project

• 5-10 years experience in ITSM implementations or migrations
• Strong knowledge of ITIL processes & ticketing system setup
• Hands-on experience with ITSM tools (Siit, Jira Service Management, ServiceNow, Freshservice, etc.)
• CMDB design, CI relationships, data modelling
• Experience with API integrations, REST, ETL tools, automation
• Strong background in migration planning, validation, cutover
• English langauge mandatory (German nice to have also)

Munich, United Kingdom 4.1 Based on 32 reviews Flexitime Work from home Canteen Restaurant tickets Childcare Company pension Accessibility Health in the workplace Training Car park Convenient transport links Employee benefits Company car Mobile device Profit-sharing Staff events Private internet use Dogs welcome