Technical Advisor French Support

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use., * As a technical supporter, you will contact customers via phone, chat and email after making an appointment

• You support customers with the integration of their website, their store or their account and provide assistance in solving technical challenges
• Thanks to your analytical approach, you identify content and performance potentials and advise the customer on the technical integration and improvement of processes
• You accompany your customers during the implementation of measures
• With diligence, you track the successes of the customers through constant monitoring

Do you have experience in Social media marketing?, * You have completed an education in the technical field, already worked as a technical customer consultant (m/f/d) in an agency, in the help desk or as an employee in IT support?

• You have at least 1 year experience in sales.
• Previous experience with social media advertising, digital marketing and various tools such as Pixel, MS Office and electronic mail systems as well as API/SDK integration is welcome.
• Reliability, high customer orientation as well as analytical thinking characterize your daily work.
• Thanks to your circumspect nature and an quality sales skill, customers are always perfectly advised.
• You have a very good and secure knowledge of French and English, both written and spoken.

• Performance should pay off! Earn up to 737.50€ bonus on top every month, !
• Your weekend belongs to you: No weekend and holiday work thanks to our classic office hours from Mon-Fri between 8.45h and 17.15h.

Mission:  

We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.

About Concentrix:  

We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!

Company Overview:  

In a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.