IT Support Specialist level 2
Role details
Job location
Tech stack
Job description
As a System Application Support Specialist II / IT Support Specialist Level II, you will provide local and regional production support for Symrise applications, responding to technical issues that require immediate attention. You'll collaborate closely with Regional, Segment, and Core IT teams to ensure smooth operation, system reliability, and alignment with business needs.
Your responsibilities include maintaining and improving application performance, managing support tickets, assisting with system integrations, and coordinating change management and upgrades. You'll act as the primary point of contact for local and international support coordination, ensuring that all users receive timely, effective assistance. This role also involves documenting procedures, delivering user training, and supporting IT-driven projects such as new implementations and system enhancements.
Requirements
Do you have a Bachelor's degree?, You are an experienced IT professional with strong analytical and problem-solving skills, capable of resolving complex technical issues and communicating solutions clearly to both technical and non-technical stakeholders. You bring a customer-focused mindset, patience, and strong interpersonal skills to ensure excellent service delivery.
You hold a BTS/Bachelor's degree in Business or IT (or equivalent) and have solid experience supporting enterprise applications, databases, and integrations. You're comfortable working on-site, collaborating with users face-to-face, and maintaining high service quality.
Fluent in French and English, you're detail-oriented, organized, and proactive in improving systems and support processes. Your ability to manage multiple priorities, document solutions, and build strong relationships across teams ensures that Symrise's IT services remain reliable, efficient, and aligned with business goals.
