System Lead (Pharmaceutical Sector)

The system lead is responsible for:

• System Lifecylce / Compliance documentation

• Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• (Audit trail &) error log monitoring
• Enhancementconfiguration changes to software
• Coordinating software management
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Performing Incident & Problem Management
• Performing System Lead GxP Assessments in coordination with Validation Manager
• Performing Change Management
• Supporting Deviation and CAPA management
• Performing frequent system performance checks
• Drive the system lifecycle management
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving

Do you have experience in Windows?, * Windows System Administration

• Windows Server Database
• Citrix
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc.
• Experience in SAP BASIS a plus.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus
• Customer oriented
• Must be well organized, structured and methodical
• Excellent communication skills both written & verbal
• Be able to work successfully on a team
• Excellent English speaking, reading & writing skills
• Other languages such as German, Japanese, Mandarin, Spanish a plus
• Be able to present information effectively

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.