Delivery Implementation Manager EMEA

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What's the opportunity? We are looking for a Senior Delivery Implementations professional to join our Delivery Solutions team. The Delivery Implementations team plays a crucial role in ensuring successful project delivery for our clients by overseeing the onboarding, integration, and operational readiness of new merchants and partners. This role bridges commercial commitments with operational execution, ensuring what was promised is delivered-on time, with quality, and in alignment with regulatory and technical requirements. You will work closely with multiple areas of the organization, including Sales, Product, Compliance, Legal, Operations, and Engineering. Cross-functional collaboration and stakeholder alignment are key to success in this role. Location: EMEA, * Own end-to-end project delivery, from planning to execution and closure, ensuring alignment with scope, timeline, and budget.

• Ensure go-live checklist completion, coordinating dependencies, and ensuring all approvals are obtained within required timelines.
• Act as the primary point of contact for internal and external stakeholders during implementation phases (ideally after the solution and design phase is concluded).
• Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients, following through on exceptions and escalation channels.
• Identify and mitigate project risks, resolving issues promptly to maintain delivery momentum.
• Develop and maintain comprehensive project documentation, reporting progress to senior leadership.
• Collaborate closely with the Regional Head to align delivery outcomes with regional business strategies.
• Continuously improve implementation methodologies and best practices based on lessons learned.
• Represent the company with professionalism in client-facing engagements, fostering strong relationships.

Do you have experience in Scrum?, * Experience: 5+ years in project management with proven track record in the payments or fintech industry; mid to high-level technical or domain knowledge preferred.

• Skills:
• Exceptional organizational and multitasking abilities.
• Strong problem-solving and decision-making skills under pressure.
• Excellent verbal and written communication in English; fluency in additional languages is a plus.
• Proficiency with project management tools and methodologies (e.g., Jira, Agile, Scrum, PMP certification is a plus).
• Proficiency with organizational tools and CRMs (e.g., Excel, Hubspot, Monday