IT Support Engineer / IT Technician

We have a fantastic new job opportunity for an IT Support Engineer / IT Technician with strong skills in diagnosing technical issues, applying system updates, and supporting secure endpoint environments.

As an IT Support Engineer / IT Technician you will resolve complex technical problems across Microsoft Windows, Linux, and macOS, ensuring systems remain stable, secure, and fully updated. You will also support enterprise applications and deliver high-quality customer service.

The IT Support Engineer / IT Technician will play an important role in maintaining OS security baselines, managing MDM-compliant devices, and supporting users across a wide range of enterprise technologies., Your duties as the IT Support Engineer / IT Technician include:

Technical Support: Diagnose and resolve issues across Microsoft Windows, Linux, and macOS

Patch Management: Support security patching, feature updates, and firmware fixes

Issue Resolution: Troubleshoot authentication, networking, peripherals, drivers, and performance problems

System Imaging: Assist with imaging, configuration, and provisioning of corporate endpoints

Enterprise Application Support: Resolve installation, performance, and compatibility issues

Vendor Liaison: Work with software vendors on defect resolution and escalations

Documentation: Contribute to SOP creation for industry or customer-specific applications

BYOD Support: Provide support for iOS and Android devices under MDM requirements

Do you have experience in macOS?, ESSENTIAL

Must be fluent in English and Spanish

Previous experience in an IT Engineer / Technical Support or IT Technician role within managed services or enterprise IT

Strong technical capability across Microsoft Windows, Linux (Ubuntu / Red Hat, and macOS environments

Experience with OS patching cycles, system updates, and structured change management

Proven experience of troubleshooting networking, drivers, file systems, and hardware/software issues

Experience with MDM solutions such as Intune or Jamf

Experience with CMDB systems and patch-level compliance tracking

Excellent communication and customer service skills

Full-Time, Fixed Term Contract IT Jobs, Careers and Vacancies. Find a new job and work in Madrid, Spain. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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