IT Operations Manager

The main purpose of this role is to assist with Operational tasks and support the Operations Manager in order to maintain the team, applications and infrastructure running without issues and aligned with global Policies/Processes.

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I'm glad you asked.

As an IT Operations Manager you will have the opportunity to:

• Support the Operations of the team ensuring the infrastructure is running smoothly and supporting in solving any issues that might arise as needed (both technical and administrative tasks)
• Support to ensure the application/infrastructure is compliant with governance standards and policies.
• Support in Incident Management, Problem Management and Change Management processes as required.
• Support in handling some external providers as required to ensure delivery and operation of the applications under the scope of the team.
• Support on application monitoring and reporting.

• Basic Windows admin knowledge
• Basic Microsoft azure knowledge
• Basic network knowledge
• Basic SQL knowledge

• Experience in IT Operations/Service Delivery.
• Service Management Knowledge (i.e. ITIL Knowledge / certification)
• SNOW knowledge would be a plus.
• JIRA/Confluence Knowledge would be a plus.

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Option to work abroad up to 25 days yearly.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Stock options and mortgage benefits.

Let me introduce us. You're reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale., At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!