IT Support Specialist

We are looking for a Level 2 IT Support Specialist to join a project for a major German automotive client. The role involves supporting internal applications and business-critical processes, with a strong focus on API troubleshooting, log analysis, and incident management., * Handle incoming incidents and service requests using ServiceNow, including proper triage, resolution, and dispatching to the appropriate team.

• Perform in-depth troubleshooting, analyzing application behavior across multiple layers (front-end, back-end, APIs).
• Review application and system logs using Datadog or similar tools to identify root causes and patterns.
• Test and debug REST APIs using Postman, including library calls and service interactions.
• Work on internal tools related to retail and purchase processes across different markets.
• Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing.
• Participate in a ticket dispatching rotation within the team, ensuring SLA adherence.
• Bring added value to every ticket - clear documentation, proactive follow-up, and recommendations when possible.

• 2+ years of experience in IT support, functional support, or application support roles.
• Solid understanding of API-based systems, with hands-on experience using Postman.
• Strong troubleshooting mindset and analytical thinking.
• Experience reading and interpreting logs in tools like Datadog (or similar).
• Previous use of ServiceNow or equivalent ticketing systems.
• Excellent communication skills - ability to write clear documentation and collaborate with cross-functional teams.
• Proactive, curious, and adaptable - someone who takes ownership and learns quickly in dynamic environments.
• Experience in retail or e-commerce support environments is a strong plus.

Capitole is celebrating 10 years! We are now +1,000 people building an environment where talent is nurtured, recognized, and empowered to grow. ? People First: trust, respect, and professional development. ? Employee turnover rate of just 13%, well below the industry average. ? Cutting-edge projects with global clients and modern technologies. ? Tailored training programs: up to €1,200/year per employee. ? True flexibility to work your way. ? Monthly check-ins and annual 360º evaluations to support your growth. ? Private health insurance, flexible compensation, and Wellhub for your overall wellbeing.