Local Senior Subject Matter Expert
Role details
Job location
Tech stack
Job description
Why is this role open? What is the scope? With whom will they work? What are the advantages taking this position? Development possibilities?
We are looking for a Local Subject Matter Expert for the TranSCend OTC EMEA program. This role is the business champion and subject matter expert for FRANCE Customer Service and Transportation processes in-country, ensuring alignment with the global S4 Hana template. You will identify gaps, propose solutions that drive automation and enhance customer experience, and collaborate with regional and functional teams to standardize processes across the region.
In addition, you will act as a representative within the SAP local community leaded by the Jean-Philippe Sorin
Transcend (ERP) Program Country Deployment Lead J&J MedTech France, ensuring strong connections between local stakeholders and the EMEA project teams. This is a unique opportunity to contribute to a major transformation program, develop expertise in global process design, and work closely with cross-functional teams in a dynamic, international environment.
Tasks & Responsibilities
- Act as the local SME mainly for Customer Service & Transportation processes within the TranSCend program.
- Participate in design validation workshops and end-to-end playback sessions.
- Translate local gaps into user stories and business requirements.
- Prepare and execute BST/UAT scripts and support data migration and cut-over activities.
- Contribute to training design and delivery (Train the Trainer).
- Collaborate with regional and local teams to ensure process understanding and alignment.
- Support change management initiatives and communicate impacts effectively.
Requirements
Do you have experience in SAP S/4HANA?, * Minimum 3 years of experience in supply chain, transportation, or customer service.
- Strong stakeholder management and communication skills.
- Fluent in English (written and spoken) , French language will be a plus.
- Experience with SAP S4 Hana is a plus.
- Process-oriented with continuous improvement mindset.
- Ability to work in virtual teams and inspire collaboration.
- Self-starter, reliable, and resilient., Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP)
