Desktop Support Enginer

We are seeking a dynamic and proactive Desktop Support Technician to join our IT team! In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining the health of our computer systems and infrastructure. Your enthusiasm for technology, combined with your exceptional customer service skills, will ensure our staff stays productive and connected. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily operations. If you thrive in fast-paced environments and love solving complex problems, this is the perfect role for you!, * Provide prompt and effective technical support to end-users via help desk tickets, phone calls, or in-person requests, ensuring issues are resolved efficiently.

• Troubleshoot and resolve hardware problems related to desktops, laptops, mobile devices, printers, and peripherals.
• Assist with software troubleshooting including operating systems (Windows, macOS, Linux), productivity suites like Microsoft Office, and specialized enterprise applications.
• Manage computer hardware inventory, perform upgrades, installations, and maintenance to ensure optimal performance.
• Configure and support network connectivity including LAN (Local Area Network), Wi-Fi, VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures.
• Support IT infrastructure components such as Microsoft Windows Server environments, Active Directory user management, SCCM (System Center Configuration Manager), BMC Remedy ticketing system, ServiceNow, and Jira for issue tracking.
• Assist with computer management tasks including OS deployment via SCCM or other tools and managing software updates.
• Maintain and troubleshoot network administration tasks such as TCP/IP configurations, DNS resolution issues, and firewall settings to ensure secure connectivity.
• Support mobile device management across various platforms to enable seamless communication across the organization.
• Document all support activities meticulously in ticketing systems like ServiceNow or Jira for transparency and continuous improvement.
• Collaborate with team members on IT projects related to infrastructure upgrades or deployments to enhance overall system performance.
• Communicate clearly with users at all levels of technical knowledge to provide excellent customer service while educating them on best practices.

Do you have experience in Windows?, * Proven experience in providing technical support within a help desk or IT support environment.

• Strong troubleshooting skills across software applications and hardware components.
• Extensive knowledge of computer hardware components and repair procedures.
• Proficiency in operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for user support and troubleshooting.
• Solid understanding of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewalls, and network security best practices.
• Experience managing Active Directory accounts and permissions; familiarity with Microsoft Windows Server environments is a plus.
• Ability to utilize SCCM for software deployment; experience with BMC Remedy or ServiceNow ticketing systems is advantageous.
• Knowledge of network administration tools like Jira for issue tracking and project management workflows.
• Strong analysis skills to diagnose complex technical problems quickly and accurately.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.
• Knowledge of mobile device management platforms to support smartphones and tablets across various operating systems. Join us as a Desktop Support Technician if you're passionate about technology support excellence! Bring your energy, problem-solving prowess, and customer-first mindset - together we'll keep our organization running smoothly!