Modern Workplace Support Engineer

The Modern Workplace Support Engineer is part of the End Users Computing services and reports to the IT Support Manager.

Purpose of the function

The Modern Workplace Support Engineer will be able to manage multiple areas of focus within the IT department such as End Using Computer and L2/L3 Service Support. This means actively supporting users by resolving tickets, managing, optimizing and keeping EUC applications and/or systems operational including the associated procedures, as well as and where necessary describing work instructions and ensuring the correct standard processes in alignment with the business and other stakeholders.

The Modern Workplace Support Engineer will also be part of local and Global IT projects.

The position will cover CET hours. The candidate will also need to work in shifts and in stand-by where applicable.

Output areas

1. Process and solve incidents and service requests in a timely and qualitative way
2. Preparing and running changes and configuration management on IT systems
3. Performing daily management activities defined in daily permanent activities
4. Working together with other internal departments like the infrastructure Shared Service Center and external vendors.
5. Maintain the EUC environment like Office 365, managing Intune, Windows OS, packaging applications, Active Directory,
6. Co-responsible for user satisfaction in relation to the IT environment
7. Communication with end users

• ICT related Bachelor level of knowledge, focus on Microsoft technologies, like MS Office, Intune, Azure Active Directory, Windows OS, Hardware settings, generic knowledge of Network,
• 3 - 4-year experience in a similar L2/L3 support function and having preferably Microsoft Certificates on the specific Microsoft products.
• Knowledge and experience in L2/L3 Workplace processes.
• Having good knowledge and experience with PowerShell.
• Communicatively both oral and written and service oriented
• Great English skills
• Be able to work independently using Unit4 policies

* 3,000 employees, Meet Unit4. We're a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We're on a mission to turn 40 years of conventional legacy ERP software on its head and re-write the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for., A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. There is also time for you to have fun participating in social events organized by our Unit4Fun group, time for solidarity causes with our Unit4Cares group, time for sports with Unit4Moves and time to be conscious about the role of women in technology with our Business Women Network Our commitment to you Unit4 is committed to ensuring equal opportunity for everyone. Together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees, where they all are seen as a real value to the company. We guarantee a fair consideration for employment, without discrimination. Thats why we make our hiring decisions solid based on merit, qualifications and current business needs. We invite you to be a part of this diversity and join our community! Unit4 Bij Unit4 hebben wij één kernwaarde, de mens op #1! Unit4 is een internationaal toonaangevende en innoverende organisatie met een focus op dienstverlenende organisaties. Wij hebben een unieke visie op gebruiksvriendelijkheid en hebben een ''By people - for people'' mentaliteit. Bij Unit4 streven we naar constante groei voor onze doelgroepen en hebben wij altijd een luisterend oor richting onze partners. Dit doen wij met de award-winning gebruiksvriendelijkheid die door Unit4 ontwikkeld is! IT Sliedrecht Active in 20 countries 3,000 employees 60% men - 40% women Average age is 35 years