IT Support Technician

North London Collegiate School

1 month ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 29K

Job location

Tech stack

Microsoft Active Directory

Apple Mac Systems

Software Applications

Virtual Private Networks (VPN)

Windows Server

Office Suite

Software Troubleshooting

Information Technology

Operational Systems

User Administration

User Accounts

Job description

We are seeking a dedicated and knowledgeable IT Support professional to join our team. The ideal candidate will possess a strong understanding of various operating systems and software applications, with the ability to troubleshoot and resolve technical issues efficiently. This role is crucial in ensuring that our IT infrastructure runs smoothly and that all users receive the support they need., * Provide first-line support for all IT-related queries and issues.

Troubleshoot software and hardware problems across various platforms, including Windows Server and Mac OS.
Assist users in connecting to VPN services and resolving connectivity issues.
Manage user accounts and permissions using Active Directory.
Conduct software installations, updates, and configurations as required.
Analyse system performance and recommend improvements to enhance efficiency.
Maintain accurate documentation of support requests and resolutions.
Collaborate with other IT team members to ensure seamless operations.

Requirements

Do you have experience in Operating systems?, * Proven experience in an IT support role, demonstrating strong problem-solving skills.

Proficiency in Windows Server, Mac OS, Office applications, and general software troubleshooting.
Familiarity with TCP/IP networking concepts.
Experience with Active Directory for user management.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
Strong analytical skills with attention to detail.
Ability to work independently as well as part of a team.

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity.