IT Support Technician

We are looking for an IT Support Technician to join our ICT team at Taverham High School, providing essential technical support to staff and students across the school.

Working as part of the Trust's central IT team, you'll be the first point of contact for IT queries, troubleshooting hardware and software issues, maintaining classroom technology, and ensuring our network and systems run smoothly. You'll manage support tickets through our central helpdesk system, set up user accounts, maintain equipment, and support audio-visual technology for assemblies and events.

This is a varied and hands-on role where no two days are the same. You might be resolving a projector issue in a classroom one moment, configuring laptops the next, and supporting a whole-school event later that day.

The role is term-time plus 4 weeks, with the additional weeks typically worked during school holidays to support project work and infrastructure upgrades. You may occasionally travel to other Trust schools to provide support when needed., Enrich Learning Trust is committed to ensuring that applicants with disabilities or impairment receive equal opportunities and treatment. If you have a disability or impairment, and would like Enrich Learning Trust to make adjustments or arrangement to assist if you are called for an interview, please state the arrangements you require.

Do you have a valid Driving License license?, Do you have experience in Technical support?, We're looking for someone with practical IT troubleshooting skills, a calm and helpful manner, and the ability to communicate technical information clearly to non-technical users. Experience in an educational setting is desirable but not essential - we're equally interested in candidates who can demonstrate the right attitude and aptitude.

You'll be joining a supportive and collaborative team, with opportunities for professional development and the chance to make a genuine difference to teaching and learning.

A driving license is required for this role.

Why Join Us?

• Work in a dynamic education environment with a supportive IT team.
• Gain hands-on experience with cutting-edge school IT systems.
• Contribute to meaningful projects that enhance digital learning.

• Family friendly policies, including flexible working.
• Enrolment to Local Government Pension Scheme with employer contribution rate of approx 20%.
• Cycle to work scheme.
• Childcare Vouchers.
• Employee Assistance Programme - 24 hour helpline, 365 days a year and 6 Free counselling sessions.
• Wellbeing portal.
• Access to Teachers discounts.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). This means that certain convictions and cautions are considered 'protected' and do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website: https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974