Tier 1 - IT Helpdesk Engineer

We are looking to employ a new Remote Support Engineer to our growing support team. The ideal candidate will have 1+ years' experience working in an IT environment which may include (but not limited to) troubleshooting software and hardware incidents. Operating from our offices based in Ramsgate, the success candidate will be working as a team in a fast-paced environment to troubleshoot, solve and document IT related problems and changes as per the requests from our clients\end users.

The Role:

· Troubleshoot desktop and server problems reported by customers and\or monitoring systems.

o Desktop\Laptop\Server support.

o Active Directory and Group Policy

o Microsoft Azure

o Windows Server and Windows 10 & 11

o Office365.

o Networking (LAN\WAN\WLAN\VLAN).

o Firewalls, Access Points, and network switches.

o Various customer related software (Sage, QuickBooks, etc.).

· Provide solutions to incident and problems (and escalating internally to senior engineers when needed).

· Contribute to internal policies, procedures, and processes.

· Prioritising and managing several open support requests at once.

· Keeping accurate records and documentation up to date when required.

Do you have experience in Windows?, Do you have a GCSE?, The BCS family is growing. And we're always looking for talented people, who are high-spirited, with great attention to detail, excellent communication skills and a passion for creating and delivering an incredible customer experience…If this sounds like you then the new role of Technical Services Administrator could be for you!, · Familiar of SLAs.

· Great customer service skills.

· Passion and understanding of IT and the technology landscape.

· Fast learner with an ability to work on their own as well as part of a team.

· Good communication and people skills.

· Good time management.

· Ability to solve problems.

· Proven ability to work under pressure.