IT Technical Support - Senior

This role will be stand alone in the UK and you will be part of SMC's corporate IT team who are predominantly based in the US. You will report to the IT Infrastructure Manager who is also based in the US but there will be a dotted line into the UK site.

This is very much a hands-on role and it is important that the successful candidate is able to regularly attend site on the Cambridge Research Park, supporting a small and friendly team of around 40 employees.

The primary purpose of the role is to assist in the support and maintenance of the network information technologies (i.e. installing, configuring, maintaining, upgrading and enhancing hardware or software) while providing technical assistance / support to internal customers.

We are particularly keen to hear from anyone who has worked in a manufacturing environment, although it is not essential.

Main areas of responsibility include:

• Maintain, troubleshoot and fix failures in the local server Backups. Review and log daily events for these servers.
• Review events on the local infrastructure and resolve potential issues. Communicate recommendations for updating network equipment to the Network Administrator.
• Obtain approval for and raise any IT related purchase order requisitions
• Accept and solve tier 1 and 2 support issues.
• Collaborate with LAN/WAN administrators to ensure efficient operation of the company's infrastructure for our internal customers.
• Assist in defining computer configurations.
• Fix, maintain, troubleshoot, install computer systems, printers, phones, servers, networking hardware and all other IT related equipment and Help Desk issues.
• Provide computer/network support relating to software and hardware problems.
• Support of equipment set-ups and system validation requirements
• Support for required audits and inspections related to IT roles and functionalities
• Provide IT inductions for new starters in the UK
• Management of UK-based IT suppliers

Do you have experience in Windows?, * Hardware skills: Dell Servers and Computers, HP & Zebra Printers, Cisco Access & Aruba Points, HP Switches, UPS

• Software skills: Microsoft Server and Windows Operating systems, VM Ware, Microsoft Office, Microsoft Exchange, Veritas Backup Exec, IP Phone system, ConnectWise, Antivirus, Lansweeper Asset Manager, Helpdesk tools
• Demonstrable ability to conduct problem analysis and resolution at a functional level.
• Technical skills and experience in Local and Wide Area Networks.
• Must have excellent written and verbal communication skills.

In addition to a competitive salary, we offer the ability to work flexibly, a generous holiday allowance, comprehensive medical insurance, and a company pension scheme (8% employer contribution).

We are an inclusive employer, and our mission is to recruit talented people and give them the opportunity to thrive.

SMC, Ltd. is a globally recognised premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organisation. We have an exciting opportunity for a Senior IT Technical Support in our Pharma Services Division in Cambridge, UK.