Support Analyst (Tibco)

• Provide technical application support for TIBCO in line with agreed service levels and working practices, providing Incident, Problem and Change management for the platform
• Triage, investigate, impact assess and resolve issues working with colleagues to ensure issues are resolved appropriately, managing through the resolution to successful deployment and live validation
• Take responsibility for the creation and maintenance of all relevant application documentation
• Apply Continuous Service Improvement principles, working with peers and wider Technology staff as appropriate, and seeking to apply improvements to working practice wherever possible.

You'll work independently and autonomously, managing your day to day workload and priorities and will be expected to provide a first class customer focused support service

Are you a self-motivated and sharp minded individual with experience of TIBCO Support Analysis that can help us beat cancer sooner?, * Demonstrable experience of delivering technical support roles with the TIBCO application or other middleware platforms

• Experience of supporting and understanding Web services using SOAP, REST, etc.
• Experience in using messaging standards (EMS/JMS), Business Works, etc.
• Experience of administrating integration/middleware platforms
• Experience of ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or equivalents outside of the ITIL framework)

At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner. Please note, from 2019, we will be relocating from our current offices in Islington to a new office space in Stratford, close to the Olympic Park.