Systems Support Specialist
Role details
Job location
Tech stack
Job description
AWE is recruiting for a Systems Support Specialist responsible for maintaining, troubleshooting, and optimising supply chain management (SCM) systems.
Acting at the first point of contract, the systems team provide development, insight and support on all Commercial Systems and processes., As the Systems Support Specialist, you will provide systems support and education to the wider commercial team. This will include generating a range of established reports and dashboards, creating a selection of ad hoc and/or bespoke data and analysis and leading on the management of systems-related initiatives.
This may include tasks such as resolving stalled purchase orders, establishing new category codes, or conducting quarterly patch testing. No two days are alike, each brings its own unique set of challenges and opportunities. These can include:
System Support & Troubleshooting:
Diagnosing and resolving issues within Oracle Fusion P2P Modules.
User Support:
Assisting end-users with system navigation, functionality, and issue resolution.
Configuration & Maintenance:
Managing system configurations, workflows, and setups to align with business processes.
Patch Testing & Updates:
Coordinating and testing quarterly Oracle patches and updates to ensure system stability.
Data Management:
Supporting data uploads, validations, and integrity checks.
Security & Access Control:
Managing user roles, permissions, and security protocols.
Reporting & Analytics:
The provision of reporting and analysis on all aspects of Commercial activity from spend, pricing and opportunity analysis, through to supplier trends and usage using tools like Oracle transactional business intelligence (OTBI) or Power BI.
Working with stakeholders to develop fit for purpose dashboards on a determined frequency, enabling automation and/or self-service wherever possible.
Processes:
Support in the development of system processes and provide system insight to the wider process framework documentation. This could include development of work instructions, training/guidance documents and procedures.
Requirements
We are seeking a Systems Support Specialist to become the subject matter expert in relation to a variety of tools and platforms, such as Jaggaer, Oracle Fusion, Power platform, MS Office, Kahootz, and SharePoint, this is to ensure maximum use to drive efficiencies within our system tools., Knowledge and understanding of key visualisation tools. * Using and managing P2P systems - Oracle Fusion is desirable, training can be provided., Experience supporting S2C and CLM processes is a plus * Process improvements & support on larger enterprise projects/initiatives
You'll need to have the ability to work calmly and constructively in a priority changing environment and be able to manage your own workload. You will also have initiative, enthusiasm, a flexible approach, and ability to work to tight deadlines.
Work hard, be rewarded:
We ask a lot and set the bar high because our work truly matters. In return we offer balance, with award winning benefits including
Benefits & conditions
Package: 37,910 to 42,000 (depending on your suitability, qualifications, and level of experience)
