IT Service Desk

You'll be joining a UK-leading specialist family law firm with a nationwide presence. Recognised for its expertise in complex and high-net-worth cases - including international matters. The firm blends traditional client care with the innovation and scale of a modern legal services business. It operates a large team across multiple offices and is undergoing significant growth and digital transformation.

How you'll spend your day

• Managing and resolving tickets through the Manage Engine ticketing system.
• Supporting users with Microsoft applications and cloud-based infrastructure.
• Handling occasional Salesforce and RingCentral telephony-related issues.
• Collaborating with the MSP (Aspire) to escalate and resolve infrastructure-related tickets (typically 4-5 per week).
• Ensuring tickets are correctly logged, prioritised, and followed through to resolution.
• Providing friendly, professional support at pace to ensure an excellent user experience across the firm., Should we both wish to proceed, we will submit your details to the client and be in touch regarding the outcome and any further steps.

• Strong technical knowledge across the Microsoft stack (Outlook, Teams, etc.).
• Experience using ticketing systems (Manage Engine or similar).
• The ability to identify, troubleshoot, and escalate infrastructure issues appropriately.
• Excellent communication and problem-solving skills, with a focus on user satisfaction.
• A proactive, personable approach - someone who enjoys working closely with colleagues.
• Previous experience within the legal sector or professional services (highly beneficial but not essential).
• Experience with Salesforce and Ring Central (highly beneficial but not essential), * Ticketing Systems
• 2nd Line
• 3rd Line
• 3rd Line Support
• 1st Line
• MS Office
• Microsoft
• Salesforce
• Manage Engine
• Ring Central