Solutions Engineer

Solutions Engineer with key skills in product support and web application testing is sought by an international compliance IoT technology company with its head office based North Leicester.

With a 25-year history of delivering bespoke, end to end connected solutions this ISO accredited organisation has grown by reputation and as a result are looking for a Solutions Engineer to support a PaaS solutions.

Reporting directly into the Solutions manager this Solutions Engineer will use a solid background in hands on software application and system support to deliver timely, well communicated solutions to customer queries.

In return this individual can expect a supportive, technologically autonomous working environment within a market leading company.

Role Responsibilities:

• Act as the first point of escalation for all technical queries & issues across the company's applications
• Conduct web/ mobile application testing when required
• Champion the use of a Jira ticketing system to manage tickets effectively
• Champion companywide commitment to improving the support function & customer communication

A background in hands on system & software application support

• Previous experience working in an SME environment
• Previous experience in an Agile development environment.
• A basic understanding of application testing (unit, integration, performance, regression etc)
• A clear minded approach to problem solving
• understanding of the Microsoft tech stack (Azure, Microsoft 365, Windows Server)
• An understanding of Database platforms would be a plus (SQL, Postgres, etc)
• Excellent stakeholder engagement & customer service skills
• Experience working in a IoT driven environment would be a plus

This Solutions Engineer will receive a generous remuneration package with long term progression and growth potential.