IT/AV First Line Support (90293)

We are seeking a proactive and customer-focused IT/AV First Line Support professional to join our IT Services (ITS) Team. In this vital role, you will be the first point of contact for IT and AV-related support requests across the organisation. You will play a key part in ensuring our staff and students can work effectively by resolving issues, escalating when necessary, and contributing to the smooth running of IT and AV systems., * IT Service Delivery

• Deliver support for IT and AV services across LSTM Main Activities
• Install, configure, and troubleshoot IT and AV equipment.
• Install and troubleshoot a broad range of business software, including Teams and the Microsoft Office Suite; administering and provisioning Microsoft 365 accounts
• Communicate clearly with staff and students and assist in resolving IT and AV issues.
• Provide individual IT support to staff when requested through the Service Desk

Responding to Change

• Contribute towards project plans for activities, undertake workstream activities and liaise with peer and supervisory team members
• Assist with the implementation of major developments and projects undertaken by the IT Services department.
• Advise colleagues on potential uses of existing and new technologies
• Work flexibly to the needs of IT Services - this may include occasional out of hours working.

Good communication skills