IT Service Desk Field Engineer
Role details
Job location
Tech stack
Job description
Do you have experience working to ITIL best practices and a focus on service improvements? If so, join Elysium Healthcare as an IT Service Desk Field Engineer covering the Staffordshire/Midlands services. As an IT Service Desk Field Engineer, you will be an advocate of the IT team at a number of assigned Elysium sites, ensuring a high standard of IT services are provided. You are the interface between the site and the IT service delivery team, as well as other IT support teams. Your focus is to resolve incidents locally and work with the business stakeholders and IT team to develop the IT services on site. You will play a critical role in enabling Elysium Healthcare to effectively use technology to achieve its business objectives and deliver high-quality healthcare services to its patients and service users.
Requirements
Windows, Wifi, * Strong knowledge of Windows 10 and endpoint management
- Microsoft 365 understanding
- Solid networking experience and troubleshooting(incl LAN,WAN)
- Experience managing and troubleshooting WIFI and acces points
- Active Directory managementPrinters
