IT Field Engineer

The Field Engineer plays a crucial role in providing technical support and ensuring the smooth operation of desktop systems and applications within an organisation. This position is responsible for resolving escalated desktop-related issues, managing, and maintaining desktop infrastructure, and delivering high-quality support services to end-users. You will be based in our London office providing onsite support and travelling from our London office to support our different offices and sites., * Respond to escalated desktop support requests and incidents. Troubleshoot, and resolve complex technical issues related to hardware, software, and network connectivity.

• Act as a point of contact for end-users, ensuring timely and effective resolution of technical problems while maintaining a high level of customer satisfaction.
• Analyse and identify underlying causes of recurring issues, develop appropriate solutions, and implement preventive measures to minimize future incidents.
• Install, configure, and maintain desktop operating systems, applications, and related software to ensure optimal performance and security.
• Manage user accounts, permissions, and access rights in desktop environments, ensuring adherence to security policies and procedures.
• Create and update technical documentation, including knowledge base articles, standard operating procedures, and user guides to facilitate efficient support and knowledge sharing within the team.
• Collaborate with other IT teams, such as network administrators and system administrators, to resolve cross-functional technical issues and participate in infrastructure improvement projects.
• Keep abreast of emerging technologies, trends, and best practices in the field of desktop engineering to provide innovative solutions and contribute to continuous improvement efforts.

Do you have experience in Windows?, * Proficiency in troubleshooting hardware, software, and network connectivity issues.

• Strong knowledge of Windows desktop operating systems.
• Experience with desktop management tools, such as Microsoft SCCM and InTune.
• Understanding of networking concepts, protocols, and troubleshooting techniques.
• Knowledge of scripting languages, such as PowerShell or Bash, to automate desktop management tasks is a plus.
• Familiarity with remote support tools and ticketing systems.

Experience You will have gained sound experience from working in an IT support role. You will have strong knowledge of Windows desktop operating systems and be proficient in troubleshooting hardware, software, and network connectivity issues. You will have good experience with desktop management tools, such as Microsoft SCCM and InTune, and a strong understanding of networking concepts, protocols, and troubleshooting techniques. you will be familiar with remote support tools and ticketing systems. Knowledge of scripting languages, such as PowerShell or Bash, to automate desktop management tasks is advantagous, and Microsoft Desktop or Office 365 certifications are also beneficial., * Technical support: 1 year (preferred)

• Customer service: 1 year (preferred)

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.