BACS Service Monitoring Analyst
Role details
Job location
Tech stack
Job description
We are seeking a skilled and experienced BACS Service Monitoring Analyst to join our dynamic team.
Requirements
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Prior experience working with BACS systems and/or payments processing environments.
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Strong proficiency in Microsoft Excel, including pivot tables, lookups, and data manipulation. Exceptional attention to detail and numerical accuracy.
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Excellent verbal and written communication skills - ability to handle stressed users and communicate effectively with banks and internal teams.
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Proven ability to work under pressure in a high-stakes environment with strict deadlines.
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Strong problem-solving mindset and ability to take ownership of issues through to resolution.
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Comfortable working within structured monitoring shifts or rotas, including potential out-of-hours support during business-critical periods. Your Skills:
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Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.
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Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.
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Exposure to ITIL processes (Incident, Problem, Change Management).
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Experience with SQL and Oracle database performance basics.
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Previous experience in large-scale enterprise IT environments.
Benefits & conditions
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay