Service Monitoring Analyst

You will be responsible for monitoring, analysing, and maintaining system performance for the NHS Electronic Staff Record (ESR) - a key HR and payroll system supporting NHS Trusts across England and Wales. The role focuses on ensuring system reliability, performance, and availability while adhering to defined service levels., * Monitor and analyse system performance across EBS modules to ensure availability and responsiveness.

• Identify and resolve performance anomalies or trends, escalating issues where required.
• Participate in incident management, providing clear updates to stakeholders during high-pressure situations.
• Generate and interpret SLA and KPI metrics to support service reporting.
• Maintain accurate documentation and reporting on monitoring activities.

• Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture.
• Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS.
• Analytical mindset with strong attention to detail in identifying performance issues.
• Excellent communication skills, confident in engaging with stakeholders during incidents.
• Experience generating and interpreting SLA/KPI metrics.
• Strong documentation and reporting skills.

Nice to have:

• Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.
• Exposure to ITIL processes (Incident, Problem, Change Management).
• Experience with SQL and understanding of Oracle database performance fundamentals.

• Contributory pension scheme
• Employee Assistance Programme
• Medical and dental cover
• 22 days holiday + bank holidays
• Maternity, shared parental, and paternity leave
• Sick pay

Experis Consultancy is a global entity with a well-established team of over 1,000 consultants on assignment across 20 clients worldwide. Our UK operation is growing rapidly with ambitious expansion plans. We form part of the ManpowerGroup, collectively generating $20 billion annually. Experis UK partners with major clients across multiple industries nationwide. Our approach is highly personal - we are passionate about training, technology, and career development for both our clients and employees.